Information We Collect

When you work with PortalXSys, we collect information that helps us deliver better test case development and execution services. This includes basic contact details like your name, email address, and phone number when you reach out to us.

We also gather technical information about your current testing processes, software systems, and project requirements. This helps us understand how to best support your testing needs and create effective solutions.

How We Use Your Information

Everything we do with your information directly supports delivering quality testing services. We don't use your data for unrelated marketing campaigns or share it with companies outside the testing industry.

Data Storage and Security

Your information is stored on secure servers located in Taiwan, protected by industry-standard encryption and access controls. Our team members access client data only when necessary for project delivery.

We use secure communication channels for all client interactions and maintain regular backups to protect against data loss. Access logs are monitored to ensure information security.

Physical security measures include restricted access to our Taipei office and secure storage of any printed materials. Digital security includes firewalls, encrypted databases, and regular security updates.

Information Sharing and Third Parties

PortalXSys does not sell, rent, or trade your personal information to third parties. We may share limited information only in these specific situations:

Any third-party service providers we work with must meet our privacy standards and are contractually obligated to protect your information.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have several important rights regarding your personal information:

To exercise these rights, simply contact us using the information provided below. We'll respond within 15 business days and help you understand what options are available.

Data Retention

We keep your personal information only as long as necessary to provide services and meet legal requirements. Active project data is retained throughout our working relationship and for two years afterward to support any follow-up work or questions.

Marketing communications data is kept until you request removal or unsubscribe. Technical documentation may be retained longer if it contains valuable testing insights that could benefit future projects, but this information is anonymized.

When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods.

Cookies and Website Data

Our website uses essential cookies to ensure proper functionality and improve your browsing experience. We don't use tracking cookies for advertising purposes or share website data with advertising networks.

We collect basic website analytics to understand how visitors use our site and identify areas for improvement. This data is aggregated and doesn't identify individual users.

You can control cookie settings through your browser preferences, though disabling essential cookies may affect website functionality.

Changes to This Policy

We review and update this privacy policy annually or when our data handling practices change significantly. Any major changes will be communicated directly to active clients via email.

Minor updates, such as clarifications or contact information changes, will be posted on our website with the revision date noted below.

We encourage you to review this policy periodically to stay informed about how we protect your information.